I get no joy out of admitting this, and I certainly mean no disrespect by discussing it publicly, but almost every week I get at least one email that makes no sense to me at all. I feel bad about that, because the person who sent the message almost certainly had something specific in mind. It seems likely they intended to convey an idea that was of importance to them. But they only got half the job done. They sent the email, they just forgot to read it to make sure it actually said what they intended it to before hitting the send button.

Of course poor communication isn’t limited to badly written emails. [Read more...]