I forgot my username

If you forgot your username, you can use this simple trick to retain it. Please note that you must have the email address you had on your account file for this method to work. In the event that you forgot both your username and email address, please contact us.

Find the welcome box on the top-right corner of the home page. Click on the “Log In” button to go to the log in page.

Once on the log in page, find the “Lost your password?” link below the “Login” button. Click on that link to start the process.

On the password recovery page, enter the email address that you associated with your account. Click “Get New Password” to begin the reset process.

You’ll receive an email like the one in the figure above. You’ll find your username above the password reset link. Click on the link to finish the reset process.

The link should bring you to a form where you can create a new password. Click “Reset Password” to finish the process and log in to your account.